Shipping policy
Last updated: 1 October 2026
Where we deliver
Eighthan delivers within Australia and to selected international destinations available at checkout. Our initial international delivery destinations are the United States, Canada, the United Kingdom, New Zealand and European Union member countries.
Processing personalised orders
Most Eighthan products are personalised and prepared to order. Please allow 4–5 business days for your order to be prepared before dispatch. Business days exclude weekends and Victorian public holidays.
Processing time is separate from delivery time. Choosing Express delivery speeds up the carrier's delivery service after dispatch; it does not shorten the time required to make or prepare a personalised item.
During busy seasonal periods, or where an order requires clarification, processing may take longer. If you need an order for a particular date, please contact us before ordering so we can advise whether the timing is likely to be achievable.
Australian delivery options
- Standard delivery: $11 AUD, or free when the order value is $100 AUD or more. Estimated delivery is 3–5 business days after dispatch.
- Express delivery: $15 AUD. Estimated delivery is 1–2 business days after dispatch.
Delivery estimates begin after dispatch and are not guaranteed delivery dates. Delays may occur because of carrier networks, severe weather, peak periods or events outside our reasonable control.
The delivery options and charges displayed at checkout apply to your order. If a checkout rate differs from this page, please contact us before completing your purchase.
International delivery
International delivery is available to destinations shown at checkout.
- International delivery: $9.90 AUD. Estimated delivery is 7–10 business days after dispatch.
Import duties and customs clearance charges are included in our product pricing. However, GST, VAT, sales tax or similar consumption taxes imposed according to the customer's delivery location remain the customer's responsibility where they are not collected at checkout. Customers should check the rules that apply in their destination before ordering.
Customs processing and local carrier delays are outside our reasonable control and may extend the delivery estimate. Customers are responsible for ensuring that the ordered products can lawfully be imported into the destination country.
Tracking
When tracking is available, the tracking details will be sent to the email address used for the order after the parcel has been dispatched. Tracking information may take a short time to update after the carrier receives the parcel.
Delivery addresses
Please check the recipient name and delivery address carefully before placing your order. Contact us as soon as possible if a correction is needed. We will try to help, but we cannot guarantee that an address can be changed after an order has entered production or been dispatched.
Additional delivery costs caused by an incorrect or incomplete address submitted by the customer may need to be paid before an order can be resent, except where the issue was caused by us.
Delayed, lost or damaged parcels
If tracking has not updated for an extended period, a parcel appears lost, or an item arrives damaged, please contact us through our Help & Contact page with your order number and any relevant photographs. We will review the matter with the carrier and provide an appropriate remedy where required.
Our Shipping Policy should be read together with our Refund and Replacement Policy. Nothing in this policy excludes, restricts or modifies any rights that cannot lawfully be excluded under the Australian Consumer Law.
Contact
For delivery questions, use the Help & Contact page and include your order number where relevant. Customer support is available Monday to Saturday, 9 am–5 pm Melbourne time. We aim to respond within 24 business hours.