Terms of service

Last updated: 1 October 2026

1. About these terms

These Terms of Service apply when you access eighthan.com, use our online store or purchase products from Eighthan ("Eighthan", "we", "us" or "our"). By using the website or placing an order, you agree to these terms.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

2. Online store eligibility

You must have legal capacity to enter into a contract, or have the consent of a parent or legal guardian, to place an order. You must provide current, complete and accurate information when ordering.

You must not misuse the website, attempt unauthorised access, introduce malicious code, scrape the website in a way that disrupts the service, or use the website for an unlawful purpose.

3. Product information

We try to present product descriptions, dimensions, colours and images accurately. Colours and appearance may vary between screens, production batches and handmade or personalised items. Minor variations that are inherent in handmade or personalised production are not necessarily defects.

Product availability may change without notice. We may correct genuine errors in product information or pricing. If an error materially affects an order already placed, we will contact you and provide an appropriate option, which may include cancelling and refunding the affected item.

4. Personalisation

You are responsible for reviewing all names, dates, spelling, capitalisation, colours, icons, images and other personalisation details before submitting an order.

Contact us immediately if you need to request a change. We will try to help, but changes cannot be guaranteed once production has begun. This does not affect your rights where an item is faulty, materially different from its description, or does not match the personalisation information correctly submitted with your order.

You must have the right to use any text, image, artwork or other material you provide to us. You must not submit content that is unlawful, infringes another person's rights, or is abusive or offensive. We may decline personalisation content on reasonable grounds and will contact you if this affects an order.

5. Prices and payment

Prices are displayed in Australian dollars unless stated otherwise. Taxes are included where applicable. Delivery charges and any available discounts are shown at checkout before payment.

Payment must be authorised through one of the payment methods offered at checkout. An order confirmation acknowledges that we have received your order; it does not limit our ability to contact you about an error, unavailable product, suspected fraud or personalisation issue.

6. Orders and cancellations

We may reasonably decline or cancel an order where a product is unavailable, information or pricing contains a genuine error, payment is not authorised, fraud is suspected, or submitted personalisation cannot reasonably be produced. If we cancel an order after payment, we will refund the affected amount to the original payment method.

Because personalised products are made specifically for each customer, change-of-mind cancellations may not be possible after production begins. Contact us as soon as possible if you wish to request a cancellation. This does not limit rights under the Australian Consumer Law.

7. Production and delivery

Production and delivery timeframes are estimates unless we expressly agree otherwise in writing. Current processing times, delivery options and charges are described in our Shipping Policy.

Please provide a complete and accurate delivery address. Risk in the products passes to you when the order is delivered to the address provided, except to the extent otherwise required by law.

8. Refunds, replacements and consumer guarantees

Our Refund and Replacement Policy explains how to report a damaged, defective, incorrect or missing item. It forms part of these terms.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy where a product fails to meet an applicable consumer guarantee.

9. Intellectual property

The website and its original content, product designs, photographs, graphics, logos and written material are owned by or licensed to Eighthan and are protected by applicable intellectual property laws. You may use the website for personal shopping purposes. You must not reproduce, redistribute or commercially exploit protected content without permission, except where permitted by law.

Purchasing a product does not transfer ownership of the intellectual property in its design or photography.

10. Third-party services

Our store is hosted by Shopify and may use third-party payment, delivery, analytics and application providers. Those services may be subject to their own terms and privacy practices. We are not responsible for third-party websites that we do not control, but this does not limit any responsibility we have under applicable law.

11. Privacy

Our Privacy Policy explains how personal information is collected, used and disclosed when you use the website or place an order.

12. Website availability and liability

We do not promise that the website will always be uninterrupted or error-free. To the maximum extent permitted by law, we are not responsible for loss caused solely by events outside our reasonable control or by use of the website contrary to these terms.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited, including liability under the Australian Consumer Law.

13. Changes to these terms

We may update these terms from time to time. The version published when you place an order applies to that order, unless a change is required by law or agreed with you.

14. Governing law

These terms are governed by the laws of Victoria, Australia. The courts and tribunals of Victoria and any other courts with jurisdiction may hear disputes relating to these terms.

15. Contact

Questions about these terms can be submitted through our Help & Contact page. Customer support is available Monday to Saturday, 9 am–5 pm Melbourne time. We aim to respond within 24 business hours.